Characterizing Healthcare Interaction System as a Service System
 |
International Journal of Computer Trends and Technology (IJCTT) | 
|
| © 2015 by IJCTT Journal | ||
| Volume-30 Number-2 |
||
| Year of Publication : 2015 | ||
| Authors : Ahlam Mohammed Alamri, Dina Khaled Alharthi, AzrilahAbdulaziz, Salha Abdullah | ||
| DOI : 10.14445/22312803/IJCTT-V30P117 |
Ahlam Mohammed Alamri, Dina Khaled Alharthi, AzrilahAbdulaziz, Salha Abdullah "Characterizing Healthcare Interaction System as a Service System". International Journal of Computer Trends and Technology (IJCTT) V30(2):98-103, December 2015. ISSN:2231-2803. www.ijcttjournal.org. Published by Seventh Sense Research Group.
Abstract -
In recent years, services have generated a
various interest and uptake by the industry and by
researchers. A worldview of the service system is a
system contains many systems that have an interaction
out of values proposition.Services science used service
system to gain a real insight of characterizing any
system of organizationas a service system. This article
provides a review contains service system concepts
and applying a framework that been evolved in
previous searches and employed to characterize a
healthcare system as a service system.Through
interviewing, survey and, modelling data by IDEF0
then apply the framework to characterizing the
system. The research shows after applying the
framework that healthcare organization system has all
the qualities of service system.
References
[1] Alter, S. (2013) “Work System Theory: Overview of Core
Concepts, Extensions, and Challenges for the Future,”
Journal of the Association for Information Systems, 14(2), pp.
72–121.
[2] Maglio, P. P., Srinivasan, S., Kreulen, J. T., &Spohrer, J.
(2006). Service systems, service scientists, SSME, and
innovation. Communications of the ACM, 49(7), 81-85.
[3] M. Almalki, G. Fitzgerald, & d M. Clark. (2011). Health care
system in Saudi Arabia: an overview, 17(10).
[4] Spohrer, J., Vargo, S. L., Caswell, N., & Maglio, P. P. (2008,
January). The service system is the basic abstraction of
service science. In Hawaii International Conference on
System Sciences, Proceedings of the 41st Annual (pp. 104-
104). IEEE.
[5] Katzan, H. (2011). Principles of service systems: An
ontological approach. Journal of Service Science (JSS), 2(2),
35-52.
[6] Arto, W. (2013). Three complementary perspectives in
service science: service-dominant logic, systems thinking,
and service design. In Highlights in service research.
Retrieved March 14, 2015
[7] Maglio, P., Bailey, J., &Gruhl, D. (2007). Steps toward a
science of service systems. Computer, 40, 71-77.
[8] Roelens, B., Lemey, E., &Poels, G. (2012). A service science
perspective on business modeling. In Proceedings of the 6th
International Workshop on Value Modeling and Business
Ontology (p. 3).
[9] Tracy, S., & Lyons, K. (2013). Service systems and the social
enterprise. Human Factors and Ergonomics in Manufacturing
& Service Industries, 23(1), 28-36.
[10] Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008). On value
and value co-creation: A service systems and service logic
perspective. European management journal, 26(3), 145-152.
Keywords
Service, Service System, Service Science,
Healthcare Organization.