Assessing the Effectiveness of Accessibility and Usability of Government Website at District Level
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International Journal of Computer Trends and Technology (IJCTT) |  |
| © 2017 by IJCTT Journal | ||
| Volume-49 Number-1 |
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| Year of Publication : 2017 | ||
| Authors : Poonam Malik, Dr. Ruchira Bhargava, Dr. Kavita Chaudhary | ||
| DOI : 10.14445/22312803/IJCTT-V49P110 |
Poonam Malik, Dr. Ruchira Bhargava, Dr. Kavita Chaudhary "Assessing the Effectiveness of Accessibility and Usability of Government Website at District Level". International Journal of Computer Trends and Technology (IJCTT) V49(1):58-70, July 2017. ISSN:2231-2803. www.ijcttjournal.org. Published by Seventh Sense Research Group.
Abstract -
Usability and accessibility of the e-government website are important l issue that must bethought-about for improving effectiveness, satisfaction, usabilityand efficiency in services to citizens. Although, there are many Indian e-government websites that are providing on-line services, most of them haven`t been tested for usability and accessibility standards. This study assesses effectiveness of ane-government website at the district level for its usability and accessibility. During this study the effectivenessof e-government website is measured through usability and accessibility testing approach. The aim of this study is to support the mission of the government website by evaluating the present style of design of government website. The research reflects that Indiane-government websites are rated terribly low in terms of accessibility and usability and there is an urgent requirement to improve the usability and accessibility of e-government web site so as to be more practical and user friendly for citizens.
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Keywords
E-government, WCAG 2.0, Usability, Accessibility Tools.