IJBTT

Multi-Screen Customer Relationship Management (CRM) Systems: Analysis of Considerations and Complexity
	© 2024 by IJCTT Journal
	Volume-72 Issue-10
	Year of Publication : 2024
	Authors : Tanmaya Gaur, Krishna Chandra
	DOI :  10.14445/22312803/IJCTT-V72I10P113

How to Cite?

Tanmaya Gaur, Krishna Chandra, "Multi-Screen Customer Relationship Management (CRM) Systems: Analysis of Considerations and Complexity," International Journal of Computer Trends and Technology, vol. 72, no. 10, pp. 79-85, 2024. Crossref, https://doi.org/10.14445/22312803/IJCTT-V72I10P113

Abstract
Customer Relationship Management (CRM) systems are essential for enterprises seeking to improve customer satisfaction and optimize business operations. These solutions provide technological capabilities that empower employees to assist customers who reach out to the organization. Modern CRMs often need to handle complex products or services, requiring multi-step processes and the ability to display or analyze large sets of data and visuals. This paper explores the potential of using multiple screens side by side to manage these intricate CRM scenarios.

Keywords
CRM, Web applications, Multi-screen, Productivity, User experience.

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