Enhancing HR Operations with SAP SuccessFactors and AI-Driven Automation |
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| © 2025 by IJCTT Journal | ||
| Volume-73 Issue-4 |
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| Year of Publication : 2025 | ||
| Authors : Balakrishna Teja Pillutla | ||
| DOI : 10.14445/22312803/IJCTT-V73I4P109 | ||
How to Cite?
Balakrishna Teja Pillutla, "Enhancing HR Operations with SAP SuccessFactors and AI-Driven Automation," International Journal of Computer Trends and Technology, vol. 73, no. 4, pp. 63-71, 2025. Crossref, https://doi.org/10.14445/22312803/IJCTT-V73I4P109
Abstract
HR operations are transforming through Artificial Intelligence (AI), yet scalable, modular AI architectures for global HR systems remain underexplored [1, 4, 9]. This study investigates AI integration within SAP SuccessFactors, a leading Human Capital Management (HCM) suite, to enable real-time analytics and ethical compliance in multinational deployments. Using the SAP Business Technology Platform (SAP BTP), a novel modular AI architecture was developed, incorporating Robotic Process Automation (RPA), Natural Language Processing (NLP), and predictive analytics for HR functions like leave management, payroll validation, performance reviews, and employee sentiment analysis. Real-world case studies and SAP documentation demonstrate significant improvements: HR service time was reduced by 45%, performance review accuracy increased by 28%, and over 60% of routine requests were automated. Ethical challenges, such as data privacy in sentiment analysis and integration with legacy systems, are addressed through Explainable AI (XAI) and GDPR-compliant protocols. The study highlights how SAP SuccessFactors’ AI capabilities enhance precision, reduce manual workloads, and improve employee engagement while navigating compliance and scalability concerns. This work advances HR automation by proposing a validated, scalable AI architecture for SAP SuccessFactors, offering a blueprint for global enterprises to modernize HR operations efficiently and ethically.
Keywords
HR automation, Artificial Intelligence, Employee sentiment analysis, Cloud HCM, HR chatbots, SAP BTP.
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